The Science Is Not Sound
(I work in an electronics store. One day I see a man looking at small Bluetooth speakers, so I go to see if he needs help.)
Me: “Is there anything I can help you with today, sir?”
Customer: “Yes, I’m looking for a noise-canceling speaker.”
(I’m confused, so I ask him to clarify.)
Me: “What exactly do you mean by noise-canceling?”
Customer: “You know a speaker that drowns the noise out around you, but as small as these.”
(He points at very small Bluetooth speakers.)
Me: “Oh, you mean noise-canceling headphones.”
Customer: “No, I mean a noise-canceling speaker, so that when I’m listening to music I don’t hear anything.”
Me: “That type of technology does not exist.”
Customer: “No, it does. I’ve seen it before.”
Me: “Sir, it is physically impossible for a speaker this size to drown out all the sound around you.”
Customer: “You obviously don’t know what you’re talking about. You need to find a new job.”
(At this point I just walked away.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.