The Sauce Of Your Frustrations
Customer: *scanning the food in the hot case* “Hi. Can I get some honey barbecue chicken?”
Me: “Sorry, sir, it’s not honey barbecue, just plain. Is that okay?”
Customer: “Hmm… All right, what else do you have?”
Me: “Other than the plain barbecue, we have—” *I list all of our food*
Customer: “All right, I’ll just get some honey barbecue.”
Me: “Sir, I’m sorry if I wasn’t clear, but we don’t have honey barbecue.”
Customer: “Oh… All right, what else do you have?”
Me: *louder and slower* “Plain barbecue, no honey—” *lists all our food again*
Customer: “Hmm…”
(His phone rings and he gives me the “one second” signal with his hand. I’m getting very annoyed, but still doing my best to remain professional while he takes a phone call.)
Customer: “Sorry about that. Let me just get some honey barbecue.”
Question of the Week
Have you ever served a bad customer who got what they deserved?