The Same Line Over And Over  

, , , | Right | October 16, 2019

(I work at a parts and service store. People bring their stuff to us to be sent out to be repaired. An elderly gentleman comes in the store with an attachment to a power lawn trimmer to my coworker.)

Customer: *slams the trimmer attachment on the counter* “I got this trimmer and I was trying to replace the line to this thing and it won’t fit. This is a cheap piece of junk you sold to me.”

Coworker: “Okay, sir, let me see what you have there.”

(My coworker looks at the trimmer but the customer ends up grabbing back the attachment.)

Customer: “SEE?! SEE HERE?! IT WON’T FIT! THE MANUAL SAYS THIS IS THE WAY TO PUT IT IN AND IT WON’T WORK!”

Coworker: “Well, sir, I can’t help you if you can’t let me see it and help you.”

Customer: “I apologize but this is too much of a cheap piece of junk. This place is going down so fast. This was made in China.”

(While he is still going on about how bad our store is, my coworker is trying to figure out how to put in the new line to the attachment trimmer head. I lean over, seeing what is happening, and try to get a word in to tell them I know how to fix it. I am constantly interrupted.)

Coworker: “Do you know how to do this?”

Me: “I have a pretty good idea; you need to—”

(At this same time, we have five customers behind him so I take care of them, while listening to the customer rant and rave about his trimmer for nearly fifteen minutes. One of the salespersons eventually has a question for my coworker and asks the gentleman to pardon him for a moment, while the elderly man continues to rant and rave to other customers about his problem.)

Customer: “DO YOU SEE THIS?! IT’S JUNK! MADE IN CHINA! I WANT TO SPEAK TO THE PERSON WHO MADE THIS DESIGN AND TELL THEM IT’S A PIECE OF JUNK AND WILL NOT WORK!”

(After I am done with the other customers, the elderly man looks at me and repeats the same thing.)

Me: “May I take a look at it, sir?”

(He puts the attachment on the counter. I look at it and the cap seems to be jammed. I get a flathead screwdriver to pop it open, all the while the customer still going on about the same thing. I pop out the cap and the customer grabs it out of my hands.)

Customer: “SEE?! I HAD IT LIKE THIS YOU SEE, BUT IT KEEPS SLIPPING OUT! THIS IS A HORRIBLE DESIGN! SEE? THE CAP WON’T EVEN STAY ON!”

(I say nothing and listen to him as he continues on ranting. I then put the attachment on the counter again. I simply pop out the cap again and take out the line completely, while the customer continues to complain. I put back on the cap, nodding once in a while with the customer. I put in one end of the line in one eye of the cap that feeds through the other side and the other end of the line to the other eye and it feed through the opposite side. I pull tight to make sure it stays in place and give it back to the customer, who is still ranting.)

Customer: “THE MANUAL SAID NOTHING ABOUT DOING THAT! THERE MUST BE A MISPRINT! THEY NEED TO MAKE A BETTER MANUAL TO TELL YOU HOW TO DO THIS! THIS IS CHEAP!”

(I continue to nod my head with the customer as he leaves the store on his merry way.)

Me: *nods* “Next customer…”

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