The Rules Are Carved In Stone

| Right | February 4, 2015

(I ring up a lady who got only a carving pumpkin, which are quite large, and she slides her card through the machine. Note: I’m 16 and relatively new to my job.)

Me: “That’s weird; it didn’t charge your card.”

Customer: “What do you mean?”

Me: “It charged $0.00 to your card. Could you slide it again for me?”

Customer: “No, it’ll charge me twice.”

Me: “Well, it charged $0.00 the first time, so it shouldn’t be a problem.”

Customer: “Fine.”

(She slides her card again. This time I realize she’s using food stamps.)

Me: “Oh, ma’am, it’s not food stamp eligible.”

Customer: “Yes, it is.”

Me: “I’m sorry, but it’s not.”

Customer: “Pumpkins are technically food, so yes, it is.”

Me: “The computer doesn’t think it is.”

Customer: “Look, kid, have they not taught you in school yet that you can pay for food with food stamps?”

Me: “Ma’am, these are ‘carving’ pumpkins.”

Customer: “Okay, now you’re p***ing me off. Pumpkins are food. Now, ring it up right or I’m going to talk to your manager.”

Me: “Ma’am, I understand that pumpkins are food, but we sell these pumpkins specifically for carving, not for eating.”

Customer: “Pumpkins. Are. Food.”

Me: “Do you intend to eat it?”

Customer: “What?”

Me: “Are you going to eat this pumpkin, ma’am?”

Customer: “…no, but that shouldn’t matter.”

Me: “Ma’am, food stamps are for people who can’t afford to buy food themselves. If you can afford to use them to buy decorations, then maybe you shouldn’t be using them.”

Customer: *she glares at me for a second, then hands me a five dollar bill* “Unbelievable.”

(She then stormed out.)

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