The Router To Success
Customer: “My Internet seems to be out. Most of the lights on the modem are blinking. I tried unplugging it and plugging it back in. Then I started yelling at it; now I’m out of ideas.”
Me: “Have you tried a manual reset?”
Customer: “Again, I did the ‘unplug and wait three minutes before plugging it back in’ thing.”
Me: “Yes, but there is a manual on/off button on the back of the router.”
Customer: *silence* “OH, MY GOD! Well… let it be known that I acknowledge my own stupidity and I hope this experience hasn’t damaged your faith in humanity too severely.”
Me: “No problem, sir. I’m glad we could get it resolved and I hope you have a nice day.”
Customer: “Well, I’m brain dead…” *hangs up*
This story is included in our Awesome Customer story roundup!
Question of the Week
Tell us about the worst boss/manager you’ve ever had!
