The Route To Upsell Is Paved With Good Intentions

, | Working | May 8, 2012

(I recently bought a new computer to replace my previous one, which is over 20 years old and is completely obsolete. The following happens at an electronics store while I am shopping for a new modem. As the salesman shows me different models of modem, the conversation shifts to my new computer.)

Me: “I’m glad we finally bought a new computer. The old one is really obsolete. Surprisingly, it’s still working!”

Salesman: “Wait, so you have two computers now? Well, you should buy a router rather than a modem. That way, you can get internet on both computers.”

(The salesman immediately puts the modems away and starts looking in the routers alley, which are around 20 bucks more expensive than a modem.)

Me: “No, no. We are putting the old computer away. We will just use the new one.”

Salesman: “Well, if you had a router, you could still use the old one just in case.”

Me: “No, no. The old one is a 1990 Power Mac. It’s pretty obsolete nowadays, so we won’t use it anymore. I just need a modem for the new one.”

Salesman: “Your new computer is a Mac, too?”

Me: “Uhm, no.”

Salesman: “Then, I’ll have to find a router compatible both with Mac and PC. Let’s see…”

(Ignoring me, he starts searching in the expensive end of the router section.)

Me: *giving up* “Let me guess. You guys get a commission on all sales?”

Salesman: *absentmindedly* “Yes, why do you ask?”

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