The Root Of The Problem
Customer: “Hey there! Do you guys have any bamboo wood flooring?”
Customer’s Wife: “Not fake bamboo. Real bamboo.”
Me: “Not in stock, but we can easily special order some for you. Might I ask why you specifically need bamboo?”
Customer: “Well, you see, we had our basement finished a few years ago with oak floors, but since then it has flooded several times. We keep having to tear up the floor and put down new stuff.”
Customer’s Wife: “It’s very annoying.”
Customer: “Very. So we figured that if we had bamboo floors it would be able to soak up the water easily, or be reusable or something like that.”
Me: “Uh…”
Customer: “Do you know if bamboo can do that?”
Me: “Um… I’ve never thought much about it, but I think the bigger concern here is whatever’s causing your basement to consistently flood.”
Customer: “Oh, I don’t know. Something with the window wells. I just figured this would be a quick fix.”
Me: “Sir, you’re in the completely wrong department.”
Question of the Week
Have you ever served a bad customer who got what they deserved?