The Road To Hell Is Paved With Detoured Intentions

(On break, I read on my phone that there has been a horrible truck accident. News reports say traffic will be shut down along that highway for several hours. After break, I am ringing up a customer and notice where she is from.)

Me: “Just curious, but were you planning on taking the turnpike home?”

Customer: “Yes, why?”

Me: “There’s an accident, and it will be shut down for a few hours. You might want to try taking another route.”

Customer: “What? This is ridiculous. What will you do for me?”

Me: “I’m sorry?”

Customer: “I’ll have to go out of my way; this will cost gas, and I might be late. You need to compensate me for that! Where’s your manager?”

Me: “I am the department manager and… no. We won’t compensate you because the turnpike is closed.”

Customer: “I’ll contact your headquarters! Forget this stuff; I’m not shopping here again!”

(She storms off before finishing paying. Apparently she did contact our corporate, who were quite confused and wouldn’t give her compensation either.)