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The Return Of Mozzarella Filofax

, , , , | Right | December 11, 2020

I work for a software company in customer support. We’ve encountered a rare fault that customers are reporting and we already have a clue what might be the reason, but we haven’t yet quite cracked the problem. I’m chatting with a customer trying to get essential information from them.

Me: “Who’s your Internet provider?”

Customer: “Firefox.”

Me: “That’s good that you’re using Firefox; that’s our recommended browser. Can you tell me which company provides your Internet connection?”

Customer: “Mozilla.”

Me: “Okay, good. Do you have your Internet connection with [Company #1], [Company #2], [Company #3], or maybe with some other company?”

Customer: “I don’t know why you’re asking all these questions from me!”

Me: “I’m sorry if I’ve been unclear. The issue you’re experiencing seems to be related to certain Internet providers and we’re trying to gather information so we can pinpoint exactly where the problem is and fix it. In order to do that, it would be really helpful if you could let me know your Internet provider.”

Customer: “I’ve told you already, it’s Firefox! I don’t know why you’re making this so hard. I just want this thing to work! Make it work!”

Related:
Not Quite As Fast As A Fox In A Fire

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