The Refunder Blunder Was Hers

, , , , | Right | January 2, 2019

(I’m working in a pharmacy, and we are absolutely slammed and understaffed. There is a register up front for people to check out with items if they aren’t picking up a prescription, and it’s a common courtesy to do so, rather than bother a busy technician. A customer approaches the counter with a full cart of items. I tell her I will be with her momentarily and finish counting the prescription. She huffs and sighs audibly while I finish. I approach the counter and smile.)

Me: “Are you picking up a prescription today?”

Customer: *rolling her eyes* “No, I’m not. I just finished shopping and waited a very long time for a lazy employee to finally check me out.”

(It took me all of about thirty seconds to get to her.)

Me: “I’m sorry about your wait, ma’am.”

Customer: “Good. Now check me out.”

(She unloads her entire cart, and it takes about ten minutes to ring everything out. During this time, a sizable line forms behind her. I only have one coworker in the pharmacy, and she is running back and forth helping customers in the drive-thru and drop-off areas, so production has completely stopped.)

Me: “Do you have a rewards card? I can take a phone number, as well.”

Customer: “No, I don’t feel like digging it out. Just finish the transaction.”

Me: “Are you sure? You won’t get the sale prices without it.”


(She mutters something about incompetent employees while I finish her transaction, which comes to over $300. She pays in cash.)

Me: “Thank you. Have a nice night!”

(She takes a minute to look over her receipt, and comes to the conclusion that she’s been cheated.)

Customer: “Why didn’t I get the sale prices?”

Me: “You refused to let me scan your reward card, remember? I told you that you wouldn’t get the sale prices without it.”

Customer: “But I have one! You should have just given me a discount!”

Me: “Ma’am, unfortunately, we have to actually scan it or type in a phone number in order to give you the sale prices.”

Customer: “Well, then, redo it.”

Me: *astonished* “I’m sorry?”

Customer: “Redo the transaction. RIGHT NOW!”

Me: “Ma’am, I would have to refund the entire transaction and re-ring each and every item in order to do that.”

Customer: “Fine. You should have done it correctly to begin with.”

Me: *defeated* “Will you at least step to the back of the line? There are people here who are sick and need their medications.”


(I begin the long process of refunding her, item by item, and re-ringing the transaction. We’ve now been at this register for so long that many customers have given up and left.)

Me: “The total comes to $290. You saved $10 today.”

Customer: “See, now, that wasn’t so difficult, was it? Next time, do it right.”

(She leaves, smirking at the other customers in line as she goes.)

Customer #2: “What in the blue f*** was her problem?”

1 Thumbs