The Redesign Includes Redesigning How Contracts Work…

The director of a company I designed for a year ago recently retired. The new director contacted me to follow up on the maintenance contract.

Client: “I don’t like the look of the site, you’re going to have to completely redesign it.”

Me: “Your contract only covers monthly maintenance and updates, but I can send you a quote for a redesign if you are interested.”

Client: “About that; let’s cancel that old thing and have you repay us what we’ve already paid you for a year’s worth of maintenance and updates. Don’t worry though! It should cost about as much as we give you to redesign the site.”