The “Race” For Security

, , , , | Right | February 13, 2019

Me: “Thank you for calling [Bank]. How can I help you?”

Caller: “I need my balance.”

Me: “I’ll be happy to assist. I do need to verify your information.”

(Other than his name, he does not answer any security questions correctly.)

Me: “I’m sorry, sir, but for security reasons, you will need to contact a branch during business hours.”

Caller: “No, you will help me now.”

Me: “I’m sorry, but…”

Caller: “No, you listen here. You sound like a black guy. I’ll go to every branch and tell the managers you called me a cracker and you have been racist.”

Me: “Absolutely, sir. You do what you need to do; however, I should let you know that this call is being recorded and they can pull this call and listen to it.”

Caller: *hangs up*

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