The “Race” For Security
Me: “Thank you for calling [Bank]. How can I help you?”
Caller: “I need my balance.”
Me: “I’ll be happy to assist. I do need to verify your information.”
(Other than his name, he does not answer any security questions correctly.)
Me: “I’m sorry, sir, but for security reasons, you will need to contact a branch during business hours.”
Caller: “No, you will help me now.”
Me: “I’m sorry, but…”
Caller: “No, you listen here. You sound like a black guy. I’ll go to every branch and tell the managers you called me a cracker and you have been racist.”
Me: “Absolutely, sir. You do what you need to do; however, I should let you know that this call is being recorded and they can pull this call and listen to it.”
Caller: *hangs up*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
