The Proof Is In The Package
Caller: “I need to track a couple of shipments. Can you look those up for me?”
Me: “Sure. What are the invoice numbers?”
Caller: “The tracking numbers are [tracking numbers].”
Me: “I see that both deliveries were made last week. Do you think the boxes were lost in transit?”
Caller: “No, they’re right here on my desk. I just need proof that they were delivered.”
Me: *temporarily speechless* “Well, have a nice day!”
Caller: “You do the same!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.