The Problem Was Licked
(I am troubleshooting with a customer. I notice the liquid damage indicator is red, which means it has been exposed to liquid.)
Me: “I’m sorry, but your warranty is void since the phone has been exposed to liquid.”
Customer: “No, it hasn’t! I’ve never dropped it in water.”
Me: “That sticker only turns red when it has been exposed to moisture.”
Customer: “Well then, of course it’s red. I licked it!”
Me: “Unfortunately, that would count as liquid damage.”
Customer: “That’s stupid! I just wanted to see if it really works!”
This story is part of the Customers-Are-Their-Own-Worst-Enemy roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
