The Problem Is A Few Sizes Bigger Than It Should Be

| NJ, USA | Right | January 13, 2017

(I work at a clothing store where ALL our merchandise is special order – meaning we sell nothing off the rack. We cater almost exclusively to women’s formal wear for weddings.)

Me: *answers phone* “Thank you for calling [Store]. This is [My Name]. How may I help you?”

Caller: “Um, hi. So, I ordered a bridesmaid’s dress from you guys, and I need a new dress.”

Me: “A new dress? Is something wrong with this one?”

Caller: “It doesn’t fit.”

Me: “Okay, well, when’s the wedding?”

Caller: “September 27th.”

(This all happens during the first week of September.)

Me: “Ah. Well…”

Caller: “Do you think I’ll be okay with the timing and everything?”

Me: “Let me do a mock order and check. *types info into the order system* “Ok, well… It looks like if you ordered the dress today, it wouldn’t even be shipped until the 26th.”

Caller: “What about with rush?”

Me: “That IS with the rush. And even if you paid for the overnight shipping, it wouldn’t get into the store until the 28th or 29th.”

Caller: “But that’s after the wedding!”

Me: “I understand that. There isn’t sufficient time to get your alterations done with us, but maybe if you take it to a tailor they can let it out a size or so.”

Caller: “I need it let out more than a size. I’m telling you, I need a whole new dress.”

Me: *suspecting something isn’t quite right here* “Let me check your file, see if there’s something there that can help. If not, I’ll get one of my managers to help you.” *I scan through caller’s account with us until I find what I already suspected would be there* “Okay, [Caller]?”

Caller: “Yes?”

Me: “When you ordered the dress back in March, do you remember what size you were measured for?”

Caller: “Not specifically.”

Me: “According to our records, you were measured at a 20W.”

Caller: “That sounds right.”

Me: “It also says you declined to order that size. Do you remember what size you ordered?”

Caller: “The dress I picked up was a 12.”

Me: “That’s because you ordered a 12.”

Caller: “And it’s way too small! I need a new dress!”

Me: “Okay, [Caller]. Given the circumstances, I’m afraid there isn’t much we can do. There just isn’t enough time, and frankly, you chose to order a size significantly smaller than what you were measured for.”

Caller: *unintelligible crying and screaming*

Me: “I understand you’re upset and frustrated. However, there really isn’t much we can do for you. I’ll still leave your name for our store manager and have her give you a call, okay?”

Caller: *sniffles and mumbles a goodbye before hanging up*

Me: *to coworker who heard my half of the conversation* “You just can’t make this stuff up.”

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