The Prices Aren’t Changing, But Hopefully, They Are

, , , , | Right | June 5, 2020

I work as a cashier for a midwest retail chain. Our prices are always marked UNDER the item, but many customers confuse the price tags above them for the right ones. This happens during a large, store-wide sale.

Customer: “Hold on. Those detergents were only $4.99 back there!”

They’ve rung for nearly twenty.

Me: “I’m sorry, ma’am. That price is for the smaller containers above them. The price is under the item, not over it.”

Customer: “NO, IT F****** ISN’T! I come here all the time and this s*** happens!”

Me: “I’m sorry, ma’am, but I can’t change them; it’s outside of my empowerment.”

Customer: “Then get me your manager!”

I call the manager, who is busy with almost everyone over the sale. When he arrives, he repeats exactly what I have told the customer over the tags. She becomes even angrier.

Customer: “I COME IN HERE ALL THE F****** TIME AND YOU ALWAYS TRY TO F*** ME OVER ON THESE SALES!”

Manager: “Ma’am, I am deeply sorry for the confusion, but that is the price and we can’t change it.”

Customer:Fine! I’ll pay the d*** price!”

She practically jams her card into the reader.

Manager: “Again, I’m sorry for the confusion, ma’am. Have a nice day.”

My manager heads in the direction of the detergent aisle, on the same side of the store as the bakery.

Customer: “Look! See?! That little motherf***** is going to change the price tags to make me look stupid!”

My manager headed into the bakery to help with a rush of customers. The customer turns beet red, finishes, and bolts out of the store. My manager never changes the already correct prices.

1 Thumbs
354