The Price Is (Not) Right
Customer: “I want to get this TV for $2,599.”
Me: “I’m sorry, sir, but our price is fixed at $2,999.”
Customer: “That’s nonsense! I went to [Competitor] and they’re selling the same thing for $2,599!”
Me: “Is that so? I highly doubt that because this is the current market price for this newly released model. Everyone is selling it at $2,999.”
Customer: “Are you saying I’m a liar? I even took a picture of their price tag, but I can’t show you because I left my camera in my car.”
Me: “No, sir. I’m sorry if you think that way, but even if it is indeed at that price, we don’t do price matching at our store.
Customer: “Why the h*** won’t you do that? I can just go there and pay them good money, you know.”
Me: “If I may ask, sir, why you don’t do so?”
Customer: “Er, because I told them that I saw the same TV elsewhere at $2,299.”
Question of the Week
Have you ever served a bad customer who got what they deserved?