The Power Of Politeness  

, , , , , | Right | December 12, 2019

(I work a summer internship at a local electric cooperative. One afternoon, I’m working the front desk when several of our power lines go down. This leads to about an hour of people calling to report outages and ask how long they’ll be out of power. It’s busy enough that every time we finish a call, the phone immediately rings again. Sometime in the middle, I get a call from an older gentleman. I give the standard greeting.)

Customer: “Hello, how are you?”

(I’m surprised enough that it takes me a couple of seconds to respond.)

Me: “I’m doing all right, how are you?”

Customer: “Good, thank you.”

(He reported his outage, staying pleasant even when I told him I didn’t know how long power would be out. It’s been over a year, and I still smile thinking about it. A little politeness can go a long way!)

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