The Post Snail-Mail Generation

(I work in a call center at a help desk for a bank, assisting representatives with problems and doing research. Often we get asked how systems work or how to find something. I’m in Colorado; the person calling is in California.)

Me: “Thank you for calling [Company] help desk. This is [My Name]. How can I help today?”

Teller: “I’m trying to write a letter in Google but it’s not letting me.”

Me: “What do you mean, you’re trying to write a letter in Google?”

Teller: “I’m trying to write a letter to go with a check we’re returning to the client, but Google won’t let me do it.”

Me: “You need to use a word processor, not Google.”

Teller: “But I can type. Why won’t it let me write a letter?”

Me: “Let me just write that letter for you.”

Teller: “Then how will I get it? Will you drop it on my desk?”

Me: “I can email it to you.”

Teller: “Then how will the client get it?”

Me: “You can print it off and mail it to them with the check.”

Teller: “How do I mail a letter?”

(It just kept going like this for ten minutes. Sadly, this is not the first or last time I’ve had to explain how to mail a letter.)

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