The Point Of Pointing Fingers

| Right | September 27, 2011

(I am working the lunch shift when the phone rings.)

Me: “[Restaurant], this is Lisa speaking. How may I help you?”

Customer: “Who is this?”

Me: “This is Lisa, at [restaurant].”

Customer: “You called me.”

Me: “Well, ma’am, this is a business, so any number of people could have called you. Do you know anyone who works here?”

Customer: “No, you called me!”

Me: “Excuse me?”

Customer: *raising her voice* “YOU called ME!”

Me: “Ma’am, I don’t know what to tell you. I did not dial you.”

Customer: *yelling* “You called me!”

Me: “Okay, have a nice day!” *click*

Me, to coworker: “I am never answering the phone again.”

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