The Point Of No Return

Me: “Thank you for calling. How can I help you?”

Customer: “You charged my credit card forty-five dollars. Can I get a refund?”

(I pull up his account.)

Me: “Okay. I see that you rented two movies that were never returned and you were charged the sale price of the movies.”

Customer: “Well, I was on vacation and I forgot to return them on time.”

Me: “Let me go check the shelves for them; it’s possible that they didn’t get checked in properly. If I find them I can put a credit on your account that you can use whenever you’re in the store next.”

Customer: “I didn’t return them.”

(It’s been over two months since the movies were originally due.)

Me: “You didn’t return them?”

Customer: “Nope.”

Me: “Sir, you would like me to pay you for renting movies and never bringing them back?”

Customer: “Uh-huh.”

Me: “I’m not going to do that.”

Customer: “Okay… I just thought I’d ask.”

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