The PlayStation Isn’t Reading, And Neither Is This Cashier

I am a customer returning a Blu-ray disc I bought for a friend who says his PlayStation 3 (his only Blu-ray player) cannot read the disc. Due to the fact that I purchased it and he is quite shy, I offer to exchange it.

Me: “Good morning. I purchased this Blu-ray a while back and, unfortunately, my PlayStation 3 is unable to read it.”

Cashier #1: “Have you tried enabling subtitles?”

I cannot for the life of me think of a reason he asked me this. Luckily for me, the cashier next to me understands what I am saying and steps in.

Cashier #2: *To [Cashier #1]* “Let me handle this.” *To me* “I can help you with that, mate. Are you looking to exchange or would you like a refund?”

I asked for an exchange and the rest of the transaction went without hitch. I looked back to the first cashier as I left, who had his head down and looked rather embarrassed.