The PIN Key Is Low Key

, , , , | Right | April 8, 2019

(I’m attending to the self-checkout station. The PIN pad on one of the machines has crashed while a customer was trying to pay. I move her onto a different one, and I am about to close it when I realize a line has started to form. I decide to leave it open so those with cash will still be able to use it. The next customer to go up — before I even have the chance to put a sign up — begins his order. He’s wearing headphones and it is difficult to get his attention.)

Me: “Sir. Excuse me.”

Customer: *no response*

Me: *a little louder* “Sir, are you planning on using cash or a card?”

Customer: *takes one earbud out*

Me: “Sir, are you paying with cash or card? “

Customer: *presses the start button, doesn’t respond*

Me: “Sir, how are you paying?”

Customer: “What’s your problem? I don’t understand why you’re bothering me.”

Me: “If you’re paying with a card, you’ll have to use another machine. The PIN pad is down.”

(At the end of his order, he told me to “be more low-key.” Maybe he should have just answered the first time if he was using a card; I wouldn’t have needed to repeat myself.)

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