The Phone Is On, But No One’s Home
(I work in a movie theater.)
Me: “Hey, how can I help you?”
Customer: “Turn off my phone!”
(She thrusts her cell phone at me, urging me to take it.)
Me: “Um… okay. One moment.”
(I look at the screen; the screen is blank.)
Me: “Are you sure it isn’t already off?”
Customer: “Turn off my phone!”
(I press one of the arrow keys to test if the phone is on, and the screen comes to life, informing me that the keypad is locked.)
Me: “Oh, it is on. But it’s locked. If you let me unlock it, I can–”
Customer: “I don’t want you touching my phone!”
Me: “But you–”
Customer: “Can you turn my phone off or not?”
Me: “No, sorry, I can’t.”
Customer: *taking back the phone* “If this goes off in the theater, it’s not my fault!”
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Tell us your story about a customer who couldn't understand the most simple concept.
