The Philippines Sent Her Back

(I work customer service for a financial bank. It is Columbus Day, and the night is actually pretty slow. Most people probably assume we are closed. One of the last calls of the night:)

Me: “Thank you for calling [Bank]! My name is [My Name]. May I have your full name?

Customer: “Oh! I’m speaking to a black lady! How wonderful! You have a lovely black voice. You are African-American, aren’t you?”

Me: “I’m sorry, I don’t feel that is relevant to the call today. May I have your full name, or how may I assist today?”

Customer: “You’re not black? I usually always end up with a white lady or some lady in the Philippines.”