The Pharmacy Version Of “I’m Looking For A Book That’s Red”
Customer: “I need to get a repeat on my medication. I’ve ran out of the script so can you give me an owning? I’ve been here many times.”
Me: “Sure, that shouldn’t be a problem. Can you give me your name and the name of the medication you want owning?”
Customer: “My name is [Customer] and I don’t know what the medication is called.”
Me: “Oh, okay. Do you know what the medication is for?”
Customer; “No. Just look up the medication I’m on.”
Me: “You’re on a few different medications.”
Customer: “It’s a little white tablet.”
Me: “All but one of the five medications you are on are white. Box or bottle?”
Customer: “No idea. Just give me an owing.”
Me: “Sir, sorry, but without know what the medication is for or what it is called, I cannot give you an owing. But would you know what it is if I showed you the packages it comes in?.”
(I quickly grab a few bottles and boxes of medications that the customer is on, hoping it jogs his memory.)
Customer: “Nope. I don’t know which one it is. Just give me an owing. It’s a little white pill! You’re suppose to know what I want!”
Me: “Sir, as I said, a few of your medications you are on are small white pills., I’m sorry but I want to make sure I am giving you the right medication. Are you sure you don’t know what the medication is called or what it is used for?”
Customer: “You’re no help. You’re suppose to know what I want!” *leaves the store*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
