The Perfect Customer

| | Right | November 10, 2008

(A customer wants a better plan than her current 150 minutes/month. I notice she never uses more than 100 minutes or so a month.)

Me: ¬†”Well, Ma’am, since our plans have change and this amount of minutes seems to be perfect for you, I’m happy to tell you that I can give you the exact same plan for $30 a month and save you $10 a month.”

Customer: “That’s not a deal. I said I wanted something better than what I have.”

Me: “This is better. You’ll save $120 a year and based upon your usage, so this is perfect for you.”

Customer: “How is this better for me if it’s the same plan? I don’t want to change.”

Me: “So you don’t want me to change this to a $10 per month cheaper plan?”

Customer: ¬†”I said NO! I don’t want to save money if I get no more minutes out of it.”

Me: “Deal.”

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  • Jellybean

    Is it so crazy that someone would stay within the bounds of their plan because they know what their plan is, and when they’ve decided they’d like to use their phone more are responsible and upgrade their plan before getting an overage charge?

    I guess it must be. Sad