The Pen Is Mightier Than The Brain
Me: “Thank you for calling tech support. How can I help you?”
Customer: “I would like to change my desktop background. Can you help me?”
Me: “Sure, no problem. Are you on your desktop?”
Customer: “Yes, I am.”
Me: “Okay, I would like you to right-click on the desktop.”
Customer: “You want me to right-click?”
Me: “Yes, sir.”
Customer: “Nothing is happening.”
Me: “That’s odd. Well, right-click again. Let’s see if anything happens.”
Customer: “Nope, still nothing.”
Me: “Okay, let me come over to your desk. I will try to see what’s going on.”
(I walk over to the user’s desk. As I approach, I notice the user wrote the word ‘click’ twice on the monitor with a sharpie.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
