The Pen Is Mighter Than The Brain, Part 2

| Saskatoon, SK, Canada | Right | June 11, 2011

(My work has touch screens for credit and debit transactions.)

Customer: “Your screen has lines all over it. It’s really hard to read.”

Me: “Oh, yeah. Sorry. It still works fine, but the screens always seem to do that.”

(The customer uses her finger to enter her pin number. We have pens attached to each machine for customers to enter pins and sign for credit cards.)

Me: “Actually, could you use the pen? It makes it easier to use.”

Customer: “No thanks. This is okay.”

Me: “That’s actually the reason the machine’s screen has lines.”

 

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  • OIby48

    So then when she complained about the lines, why didn’t you say “yeah they go like that because people keep using their finger on them instead of the pens….”?