The Passive-Aggressive Wheel Gets The Grease

I’ve been emailing a company back and forth, trying to get the tracking number for my package. They tell me they can’t provide tracking numbers for orders this small. I think that’s ridiculous. 

I forward the email to a friend, complaining about it. She hits reply to all on accident. I feel bad about this.

The company immediately sends me a coupon for 10% off any purchase. I really want to know why that coupon costs them less money than my tracking number.