The Party Don’t Start ‘Till I Walk In
(It’s 9 am and the phone rings. Note that we open at 10 am.)
Me: “Thank you for calling [store]. How may I help you?”
Caller: “What time do you open?”
Me: “10 o’clock.”
Caller: “Then why are you there?”
Me: “Excuse me?”
Caller: “Why are you there answering phones if you’re not open?”
Me: “We have a lot to do to get the store ready for opening.”
Caller: “Well, you shouldn’t be there. Otherwise you should just open at 9.”
Me: “Sorry, sir, we’ll see you at 10!”
Caller: *click*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
