The Owner’s Bark Is Worse Than The Pet’s Bite

, , , , | Right | March 30, 2020

(I am working at a fancy vet office close to the rich part of town, so most of our clients are more willing to do what is necessary for their pets regardless of cost. An older couple brings their senior small breed in for teeth cleaning.

The vet assistant is responsible for going over admissions paperwork that includes optional services and a section that would allow the doctor to do teeth extractions without calling the owner first. We include this option because many times, we cannot get a hold of the owner to ask permission. after the client has been placed in a room I enter ready to go over paperwork.)

Me: “Good morning! I have some paperwork to go over with you really quick, and then we can take [Pet] back and get him started with his procedure.”

(The woman starts to fill out the form while I’m going over what each section is. When I get to the part about optional services that, of course, cost extra, i.e. nail trims, more in-depth blood work, etc. She throws the pen down and starts yelling at me.)

Woman: “Don’t you dare try to sell me something!”

Me: “I am sorry, I was just going over the form; these are additional services you can add on if you’d like but you don’t have to.”

(She just stares at me sternly, so I move on to the part of the form that allows the doctor to do extractions.)

Me: “Okay, do you allow the doctor to do what is necessary as far as extractions go or would you prefer—”

Woman: “I told you not to sell me anything. I don’t want to hear it! If the doctor wants me to do something she can tell me herself!”

Me: “Okay, would you—”

(I was going to say, “Would you like me to get the doctor?”)

Woman: “I DON’T WANT TO HEAR IT!”

Me: “Fine.”

(I leave the room and go get her doctor and tell her that she needs to go into the room and finish the check-in, because I will not be talked to like that again. The doctor knows who the couple is.)

Doctor: “Oh, yeah, they can be weird like that.”

(Apparently, after the doctor went in, they were all smiles and agreed to let the doctor do whatever she needed to.)

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