The Owner Nose Best

, , , , | Right | November 6, 2018

(I work as the manager of a salon at a pet store chain. A customer, who previously complained and said she’d never come back, comes in to pick up her dog. The dog received our bath service, which comes with just a bath, nail trim, ear cleaning, and a sanitary area shave.)

Customer: “Why did you give my dog a haircut?”

Me: “What seems to be the problem, ma’am?”

Customer: “You shaved my dog’s nose. I specifically told y’all not to give my dog a haircut.”

Me: “I apologize, but I can assure you, ma’am, my bather did not shave or even trim your dog’s nose.”

(Unbeknownst to her, our bathers are not even allowed near a dog’s face with scissors or clippers.)

Customer: “NO, YOU’RE LYING! I KNOW WHAT MY DOG LOOKS LIKE, AND HIS NOSE IS SUPPOSED TO BE FLUFFY!”

Me: “I’m sorry, ma’am, but again, we did not give your dog a haircut.”

(She then storms out and complains to our assistant store manager, who spoke with her the last time she complained. After speaking with her and giving her the bath for free, my manager comes back to let me know what she said.)

Assistant Manager: “She told me she’d never come back again. I asked her if she was sure because that’s what she said last time.”

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