The Owner Has Also Found “Issues”
We are selling our house. I normally let the agent deal with the viewings, but on the rare occasion they can’t, I don’t mind stepping in.
Today, I’m due to work, but I manage to squeeze in a viewing before I go. I take them around the house. They are making all the right noises, asking questions, and sizing up the room for their furniture.
As we finish, I show them out and they both seem very keen. I lock up and get to work. The next day, the agent calls me.
Agent: “How did it go?”
Me: “Good, they seemed really keen.”
Agent: “Okay, I spoke to them and they wanted me to tell you that they were interested but had other houses to see.”
Me: “Sure, I understand. Please let me know if you hear any more.”
Agent: “Sure. Oh, did you say you were the agent?”
Me: “No. Oh, I was in my work gear and I left the house when we finished. They probably assumed.”
Agent: “Ah, no worries. That explains it.”
A couple of days later, I get a call and they want a second viewing. Would I like to do this one, as well? As the last one went so well, I say sure. They let me know the time and that she will be bringing her mother-in-law.
I greet them in my work gear and give them the same tour again. The woman is keen but the mother-in-law is picking at everything.
Mother-In-Law: “Well, I don’t like those curtains!”
Woman: *To me* “I’m sorry. [Mother-In-Law], they won’t stay if we buy the house.”
Mother-In-Law: “Well, don’t you think this room is a bit small?”
Woman: “It’s bigger than the one we have now.”
Mother-In-Law: “Are you sure?”
Woman: “Yeah, I checked.”
This continues all around the house, the mother-in-law grumbling and the woman defending the place. We finish up and the mother-in-law stops me.
Mother-In-Law: “So, how much is this up for?”
Me: “It’s [price].”
Mother-In-Law: “Hmm, that sounds like a lot.”
Me: “It’s fairly typical of the area, and it’s priced to sell.”
Mother-In-Law: “Oh, they’re desperate to sell, huh? Why didn’t you say so? How much is the lowest they would take?”
Woman: “[Mother-In-Law]! You can’t ask that.”
Mother-In-Law: “Shh, I know what I’m doing. So, how much would they take? What if we found some ‘issues’?”
Me: “The price is a fair valuation. The ‘owners’ know that they will sell at this price. If you do find actual issues, they can be discussed.”
Mother-In-Law: “Oh, playing hardball. Okay, tell them we aren’t interested, then.”
Woman: “No, don’t do that, please; we are interested.”
Me: “There has been a lot of interest in the house; an offer has already been made.”
Woman: “Oh, no, okay, we are interested. We just need to figure out our budget.”
Mother-In-Law: “He’s lying. That’s what they all say. Tell them, tell them we’re not interested.”
Woman: “Stop, will you?!”
She dragged her mother-in-law out. They did make an offer; it was good but not enough. They upped it, but we soon received a much better offer and sold the house. I wonder what the conversation was when they saw the house taken off the market.
Question of the Week
Have you ever served a bad customer who got what they deserved?