The Only Thing You Can Rely On Is Their Attitude

| Working | December 30, 2015

(I am the front desk manager at a hotel and I’m interviewing potential employees for a full-time front desk position. After a number of unimpressive interviews I meet one young man who seems perfect for the job. He comes across as a little intimidating and just a bit self important but I need someone and he is qualified, so I make the offer.)

Me: “Okay, so I’ve decided that I would like to offer you the position.”

Applicant: “That’s just great!”

Me: “Yes, I think you will fit in wonderfully with our team. I just need you to meet with the general manager so that she can give her approval. Once she OKs me to hire you we’ll get started on your training.”

Applicant: “All right! I can’t wait.”

Me: “So, can you come in Friday morning at nine am to meet with her? Her name is [General Manager].”

Applicant: “Definitely, I’ll be there. Thanks a lot.”

Me: “Absolutely, and thank you for coming in.”

(We shake hands and part ways. Friday morning comes and goes; the guy never shows up. I figure if he can’t be bothered to show up for his secondary interview then he probably won’t be very reliable as an employee so I go back to interviewing potential applicants. The following Wednesday I find someone who is perfect for the job. The GM is there and meets with him and we get started on his training the following day. The next Monday, I get a call.)

Me: “Thank you for calling [Hotel]. This is [My Name] speaking. How may I help you?”

Applicant: “Yeah, I’m wondering when my first shift is. You never got back to me on that. Not very professional over there, are ya?”

Me: “Excuse me?”

Applicant: “I said, I want to know when my first day is.”

Me: “I’m sorry, first day of what?”

Applicant: “Work! Obviously. When do I start? You were supposed to tell me but you never called back.”

Me: “…Wait, is this [Applicant]?”

Applicant: “Yes, it is.”

Me: “Okay, well, you were a no show for your interview with [General Manager] last Friday…”

Applicant: “Yeah, well, I figured I would meet her when I came to start my job and I was crazy busy that morning anyway. Sorry about that.”

Me: “Well, in any event, since you were a no show for your secondary interview we no longer considered you for the position and it has since been filled. Good luck with your job search.”

Applicant: “Wait, what do you mean the position has been filled? And secondary interview? What the f*** is that all about?! You gave me the job!”

Me: “No… I said that I wanted to offer you the position but that I needed you to meet with [General Manager] for her approval. I said we would discuss your training after that. You never bothered to show up for that interview so we took you out of the running. We need someone reliable and who can follow directions…”

Applicant: “This is bulls**t! I already quit my other job! I didn’t even give notice so they won’t take me back even if I ask! How could you do this to me?!”

Me: “Sir, you were a NO SHOW for your interview with the BIG BOSS. The one who decides if we hire you or not. I told you that you had to meet with her before we could proceed and you chose not to come and not to call me to say that you weren’t coming. I’m sorry but we are no longer interested in hiring you.”

Applicant: “I can’t f***ing believe this! You guys are a**-holes. I’m out of a fucking job now, I’ve already told everyone I know that I got the job… My parents threw me a party, for Christ’s sake. Can’t we work something out? I don’t f***ing believe this.”

Me: “I’m sorry but I can’t hire someone who can’t even be bothered to show up for their interview. How can I rely on you to show up for your shifts? And with this language and attitude you’re showing me I feel very confident that I made the right choice. Good luck in your job search, [Applicant].”

(I hung up before he could protest. He called back a few times and later that evening my employee called me at home to say that he was there in the lobby demanding to speak to me and telling the customers not to stay here because we’re all a bunch of heartless liars. We ended up having to call to police to have him escorted off the property because he refused to stop making a scene. All I can say is, thank God I dodged a bullet on that one.)

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