The Only Smith In Pennsylvania

Me: “Hi there. What was the name for your order?”

Customer: “Smith.”

I look at my order screen and see two orders where the only name given is Smith. Fortunately, customers also have to give a phone number in case we need to contact them.

Me: “Okay, ma’am, we have two orders for Smith. Can I ask the phone number you gave for the order?”

Customer: “It’s under Smith.”

Me: “Yes, ma’am, I know, but I have more than one order for Smith, so if you could give me the phone number you used, I can determine which order is yours.”

Customer: “I don’t know. My daughter put it in under Smith. Just give me my order.”

Me: “Okay, do you know what she ordered? I can look for that, then.”

Customer: “Smith, it’s under Smith. Why is this so difficult for you?!”

Me: “Ma’am, there is more than one person named Smith that ordered tonight. I need either the phone number or at least what was ordered so I know which order is yours. I don’t want to give you the wrong order and then also not have the other customer’s order.”

Customer: “I don’t know the number. Just give me my order.”

Me: “Ma’am, at this point, if you can’t give me any way of knowing which one is yours, I can’t. If you’d like to call your daughter for that, then I can help you. Otherwise, the best I can tell you is to wait for the other Smith order to come in, and then I’ll know which order is yours.”

Customer: “This is stupid. I just want my pizza.”

She walks off dialing her phone. I ring out several customers while she’s standing off to the side talking to, I hope, her daughter on her phone. Eventually, a man comes up and says he’s there for Smith, I explain the two orders, and he chuckles as he gives me his number. I ring him out and give him his food.

Me: “Ma’am, I can ring you out now. I know which one is yours.”

Customer: “You mean I still have to pay after waiting this long?”

Me: “Yes, ma’am. I’m sorry, but I couldn’t tell which one was yours until now.”

She says into the phone that we’re charging her.

Customer: “My husband says we shouldn’t have to pay since you made me wait.”

She paid and then complained to corporate. Thankfully, the area VP called to ask what happened. When we told him, he said there was no way she was getting anything for not knowing what she ordered. Folks, please, at the very least, give a first AND last name on orders so this doesn’t happen.