The Only Line I Speak Is The Checkout Line
(It is midnight and I am just getting off my shift at a family-owned grocery that closes at two in the morning on Saturday nights. I’ve been at work for ten hours now, taking in extra hours after a coworker was sick. My boss puts my chain up on my lane to let people know that I will not be checking anyone else now because I am clocking out. My light is off and everything. A Mexican lady comes through and takes down my chain and has her two kids push two grocery carts full of food. I am a white Irish female.)
Me: “I’m sorry, miss, I am clocking out. I can’t check you out, but we have four other lanes open and they will be happy to check you out.”
Lady: “I don’t speak English.”
Me: “Okay.” *points to light* “I can’t serve you; I am going home.”
Lady: “I don’t speak English.”
(An older woman coworker, who is also Mexican, comes over as the lady starts putting her groceries onto the belt.)
Coworker: “What’s going on?”
Me: “I am trying to tell her that I am clocking out, but she does not understand me.”
Coworker: *speaks Spanish to the lady*
Lady: *looks confused*
Coworker: *speaks Spanish again, and sighs* “You don’t even speak Spanish, do you?”
Lady: *clear English* “She has no one in her lane! She can check me out. I just want to go home!”
Coworker: “Well, miss, I was told that she has been here for ten hours; she wants to go home, too. Please go into another open lane.”
Lady: “But it’s sooo busy. I don’t want to wait around!”
Coworker: “Miss, please go into another lane before I call my boss.”
(The lady finally left and went to another line. For the past three weeks, no one has seen her, and my coworker and I still have a good laugh about it.)
Question of the Week
Have you ever met a customer who thought the world revolved around them?