The Only Drugs Needed Here Are For Anger Management, Part 2

, , , , , | Right | July 26, 2020

I work at a twenty-four-hour pharmacy, working the drive-thru. A person comes through our outer lane so I get on the phone to speak with them.

Me: “Good afternoon! Thank you for choosing [Pharmacy]; are you picking up or dropping off?”

Patient: “Picking up!”

Me: “Great! Can I get the name and date of birth?”

The patient gives me their information. I put that information in and get no results; this is not uncommon.

Me: “Okay can you spell that for me?”

The patient pauses and then does so.

Me: “Okay, I’m not seeing anything ready for you.”

Patient: “I JUST CALLED AND YOU SAID YOU HAD IT!”

Me: “Well, let me check our system.”

This isn’t uncommon, as people will sometimes call the wrong store. I check our computers — nothing.

Me: “Ma’am, I’m sorry, but I’m not seeing you in our system.”

Patient: “IT’S [DRUG]! YOU ALL SAID YOU HAD IT!”

She’s shouting so loud the entire pharmacy can hear her from outside.

Me: “Ma’am, I’m not seeing you in our system; we have not received anything at any of our stores…”

Patient: “WHATEVER! JUST TRANSFER IT TO THE STORE AT [SHOPPING CENTER]!”

Me: *Pause* “Ma’am, we don’t have a store at [Shopping Center].”

Patient: “What?”

Me: “[Shopping Center] has a [Competitor #1] and a [Competitor #2].”

Patient: “Then where am I right now?”

Me: “[Pharmacy].”

Patient: “Oh. I’m at the wrong store, then.”

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The Only Drugs Needed Here Are For Anger Management

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