The Only Drugs Needed Here Are For Anger Management, Part 2
I work at a twenty-four-hour pharmacy, working the drive-thru. A person comes through our outer lane so I get on the phone to speak with them.
Me: “Good afternoon! Thank you for choosing [Pharmacy]; are you picking up or dropping off?”
Patient: “Picking up!”
Me: “Great! Can I get the name and date of birth?”
The patient gives me their information. I put that information in and get no results; this is not uncommon.
Me: “Okay can you spell that for me?”
The patient pauses and then does so.
Me: “Okay, I’m not seeing anything ready for you.”
Patient: “I JUST CALLED AND YOU SAID YOU HAD IT!”
Me: “Well, let me check our system.”
This isn’t uncommon, as people will sometimes call the wrong store. I check our computers — nothing.
Me: “Ma’am, I’m sorry, but I’m not seeing you in our system.”
Patient: “IT’S [DRUG]! YOU ALL SAID YOU HAD IT!”
She’s shouting so loud the entire pharmacy can hear her from outside.
Me: “Ma’am, I’m not seeing you in our system; we have not received anything at any of our stores…”
Patient: “WHATEVER! JUST TRANSFER IT TO THE STORE AT [SHOPPING CENTER]!”
Me: *Pause* “Ma’am, we don’t have a store at [Shopping Center].”
Patient: “What?”
Me: “[Shopping Center] has a [Competitor #1] and a [Competitor #2].”
Patient: “Then where am I right now?”
Me: “[Pharmacy].”
Patient: “Oh. I’m at the wrong store, then.”
Related:
The Only Drugs Needed Here Are For Anger Management
Question of the Week
Have you ever met a customer who thought the world revolved around them?
