The Only Book Required Is A Map

(Employees trade off phone shifts where I work. This was the conversation I overheard from one of my coworkers on the phone with a customer.)

Coworker: “Hello. Thank you for calling [Store]. How can I help you today?”  *pause* “You have a book on hold with us and you need directions? Where are you coming from?”

(There’s a long pause.)

Coworker: “Well, sir, if you’re coming from Texas, the first thing to do is catch a plane.”

(We never did figure out how he got our number, but we did track down his book at a store in Texas.)