The One Time When It’s Not Rewarding To Wait
(I am a cashier at a grocery store that has a customer rewards card, and you get all your items discounted to sale price when you have a card.)
Me: “Okay, your total today is $85.36. Do you have your rewards card?”
Customer: *studying the screen* “Wait, that’s not right! Everything was on sale!”
Me: “Do you have your rewards card?”
Customer: “Everything was on sale! That’s too much! Did the chicken ring up buy-one-get-one-free?”
Me: *getting impatient* “Ma’am. Do you have your rewards card?”
Customer: *still squinting at the screen when the lightbulb FINALLY goes off* “Oh, yeah! It’s right here.”
Me: *scans card* “Okay, your total is now $52.44!”
Customer: “Oh, that’s much better!”
(This happens A LOT more than you’d expect.)
Question of the Week
Have you ever served a bad customer who got what they deserved?