The Number-One Problem Drivers Face These Days

, , , , , | Right | December 4, 2019

We don’t wash service cars at my dealership. We have a detail department and there is one wash bay, but we don’t have a drive-thru car wash and with our volume, it’s just not feasible to wash every car by hand one at a time. Since people tend to expect a free car wash out of a dealership service visit, we instead contract with a local car wash chain and hand out vouchers so customers can go there for a wash and vacuum.

A customer comes in irate. He had an oil change and tire rotation done at our shop last week. And he swears that during his service visit, someone peed in his car.

So, that’s already special. But making it even more special is what he claims is undeniable proof that someone peed in his car: when he came to pick it up, he was given a free car wash voucher. And why on earth would we have given him a free car wash voucher if we weren’t covering something up? Not only did someone pee in his car, we knew about it. There is, of course, no other reason we would have possibly given him a voucher for a free car wash. Except for someone peeing in his car.

It’s the only explanation.

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