The Noisiest Complaint

(Our restaurant is a busy one, with many sports teams and large families with children of all ages coming in to dine. On this day, just like any other, the noise level is pretty loud. The hostess has just sat another table down in my section.)

Me: “Hi there! I’m [My Name] and I’ll be your server today. Can I start you off with something to drink?”

Customer: “Can you turn the restaurant down?”

Me: “I’m sorry?”

Customer: “It’s way too loud in here. Can you tell everyone to be quiet? Like, make an announcement or something? I demand that you do this!”

Me: “I’m sorry, ma’am. I cannot do that. I can get you my manager if you would like to—”

Customer: *yelling* “EVERYONE SHUT UP!”

Me: “Ma’am, I will get you my manager.”

(Two minutes later:)

Manager: “Hi there. Is there a problem?”

Customer: “Yes! The waitress will not turn down the people in here! Tell her to do it or I’m leaving!”

Manager: “I’m sorry. The noise level is sometimes up because we are a sports and family restaurant and it is busy. Can I get you your meal to go?”

Customer: “Ugh!” *storms off*