The Never-ending Sale
If a potential customer asks to be contacted in regards to a sale, it is company policy that we assist them until either: 1, we sell something, 2, the product is not suitable, or 3, the client is no longer interested. Of course, some clients don’t have the guts to tell you this.
Me: “Hi, this is [My Name] from [Company]. You requested a call about [product]?”
Client: “Oh, yes. Bad timing I’m afraid; I’m off on holiday soon. Can you call back in a couple of months?”
A couple of months later:
Me: “Hi, this is [My Name] from [Company]. You requested a call about [product]?”
Client: “Oh, yes. Bad timing I’m afraid; we don’t have the budget. Can you call back in a couple of months?”
A couple of months later:
Me: “Hi, this is [My Name] from [Company]. You requested a call about [product]?”
Client: “Oh, yes. Bad timing I’m afraid; my cat just had kittens. Can you call back in a couple of months?”
This is the worst part of my job. Grown men, industry professionals. If a sales guy keeps calling, answer the phone and give it to them straight.
Question of the Week
Have you ever served a bad customer who got what they deserved?
