The NAME Of The Game Is Listening!

I work as a monitor at the public pool. I’m responsible for answering the phone, taking money from people, and directing people to the right location, usually during swimming lessons.

It is the beginning of the week and we have just started a new session of lessons. I am taking people’s names to direct them to their instructor and ensure they’re registered.

Me: “Hello! Can I get your name?”

Mother: “My kids are both registered for swimming lessons this week.”

Me: “Perfect, I should have them on my list. What are their names? So I can tell you who their instructors are.”

Mother: “My daughter is in level three and my son is in level seven.”

Me: “All right, I just need their names.”

Mother: “This is their first time taking lessons at this pool. How are they supposed to know where to go or who’s teaching them?”

Me: “I’m just going to need you to tell me their names.”