The Name Is A Sticking Point

(I’m a waiter at a local pizza place and am currently on the phone with a customer that is placing an order. They’ve ordered a special which enables them to get their choice of either breadsticks or cheese sticks.)

Me: “All right, sir, would you like the breadsticks or cheese sticks with your pizza?”

Customer: *after much thought* “”Hmm, you guys used to have these breadsticks that had cheese on them. Could I get those instead?”

Me: “Sir? Do you mean the cheese sticks?”

Customer: “No, no. The breadsticks with cheese!”

Me: *clicking the cheese sticks button* “Oh yeah, the breadsticks with cheese! I can do that for you!”

Customer: “Thank you! You have no idea how many other [Store]s don’t know what I’m talking about!”