The Name Blame Game
(We have a counter where customers can pick up online-only items that have been shipped to the store at no charge. Customers can designate an alternate pickup person, and it’s not uncommon for a spouse or parent to pick up an order, though usually they know it’s not their name on the order.)
Customer: “It’s under [name]. It’s a stroller.”
(I search, and find nothing on computer or on the shelf.)
Me: “Could it possibly be under your husband’s name?”
Customer: “I’m a lesbian.”
Me: “Okay, well, what’s your wife’s name?”
Customer: “It’s [other name].”
Me: “Here we go!” *brings out stroller* “Your name wasn’t on the box, so that’s why.”
Customer: “Well, you should have known!”
Me: “I should have known your wife with a wildly different name always sends you to pickup the order under her name?”
Customer: “YES!”