The Museum Of Burnt Money
I work at a museum that is open until 5:00 pm, but every day we offer free admission for the last thirty minutes. However, we have to charge full price right up until 4:30 hits. A man with a rather large family comes up to my ticket counter at about 4:15.
Guest: “Hello. We have two adults, three kids, and a senior.”
Me: “All right, are you just seeing the museum today?”
Guest: “Yep.”
Me: “Okay. Just so you know, we do close at 5:00. We have free admission after 4:30, though, if you’d like to wait.”
Guest: “No, that’s okay.”
I’m honestly a little stunned, as I’ve never had anyone turn down the offer and I really don’t want to charge this guy full price for fifteen minutes.
Me: “Are you sure? It’ll be completely free.”
Guest: “Nah, it’s cool.”
Me: “If you’d like, you could even just look around the gift shop first and come back in fifteen.”
Guest: “Nope, just want to see the museum.”
Me: “All right, then.”
I put his transaction through, which comes to well over $100, and he happily pays. He takes his tickets and goes on his merry way. My coworker turns to me once he’s out of sight.
Coworker: “D***, I wish I had that much money to burn!”
Question of the Week
Have you ever served a bad customer who got what they deserved?