The Most Confusing Meal Of The Day
(I work in a call centre making reservations for a large hotel chain. A customer has just asked for a particular date in a particular hotel.)
Me: “I have the standard room for $99, or bed and breakfast for $109. The superior room for $129—”
Customer: “Wait! So the first two rooms are standard rooms?”
Me: “Yes.”
Customer: “So why is the one more expensive?”
Me: “Well, room only is $99 and if you want breakfast included it is $109.”
Customer: “I don’t understand.”
Me: “If you want to eat breakfast in the morning it’s $10 more.”
Customer: “I still don’t see why I would pay more for the same room!”
Me: “You don’t pay more for the room, you pay the extra for the food. You can have just the room for $99 or the room and breakfast at the restaurant for $109.”
Customer: “I just don’t understand why I should pay more.”
Me: “I have no idea how else to explain this.”
(She never made a booking. We were ‘too confusing.’)
Question of the Week
Have you ever served a bad customer who got what they deserved?
