The More You Read The Worse It Gets, Part 2
I work for a gardening company that generally helps customers with checking on their orders, simple gardening questions, etc.
A customer joins the chat.
Me: “You are now chatting with [My Name]. How may I assist you?”
Customer: “What is an Easy Number?”
Me: “Oh, that is your account number. You may sometimes see it referred to as an Easy Number as it easily allows us to locate your information.”
Customer: “Where is my account number?”
Me: “I can look that up for you. Have you placed an order with us before?”
Customer: “Nope.”
Me: “Oh, well, that screen you are trying to log into right now is for customers to check the status of their previously placed orders.”
Customer: “Aw, okay. How do I pay for my order?”
Me: “Your credit card will be charged at the time your order is placed.”
Customer: “I don’t know how to do that.”
Me: “I’m sorry, could you explain what you don’t know how to do?”
Customer: “Charge my credit card.”
Me: “Oh, I apologize for the confusion. When you place your order, the system will automatically charge your card for you.”
Customer: “Okay. How do I create an account?”
Me: “When you submit your order, an account is automatically created for you.”
Customer: “I placed an order with your company yesterday.”
Me: “Oh, I apologize for misunderstanding earlier. I would be happy to look up your account number for you.”
Customer: “Actually, I don’t want you to do that. I have a doctor’s appointment. I’ll chat with you again later.”
The customer left the chat.
I went back and read the chat three times after they disconnected to make sure I understood that they blatantly said, “Nope,” when I asked if they placed an order with us before.
Related:
The More You Read, The Worse It Gets
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Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?
