The More Of Their Time You Waste, The Fewer People They Can Scam!
I’m getting calls every hour on my landline — I guess I have a landline; who knew? — from a scam call centre, hoping to coax me into letting them into my home network. I have ignored them, gotten angry, reported them, etc. They keep calling. So, I try a new tack.
Caller: “This is [Company] support. How are you?”
Me: “I’m great! How are you?”
Caller: “I’m good. I am calling about the problems with your broadband. We are seeing a lot of errors.”
Me: “Oh, that’s great! I’ve been meaning to call you about that. Thanks.”
Skip the bit when I straight-out lie about the colours of the lights on my router.
Caller: “So, do you have a laptop or computer to connect to the Internet?”
Me: “Yes, I have a laptop but is… um… in a box.”
Yeah, improv is not one of my skills.
Caller: “If you set it up, I will wait.”
Me: “Great! Won’t be long.”
Now I am in a coffee shop. I wonder how long she waited before hanging up?
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.